• Windows has several features that make obtaining help easier.help written on a notebook image by Slobodan Djajic from Fotolia.com
  
  Even though people have been using Microsoft Windows on their computers for years, the operating system is so advanced that users often need help mastering unfamiliar features. Friends, colleagues, computer professionals and help books are all good sources for assistance. However, it is often easier to consult Windows help tools. They are readily available and provide assistance for virtually any issue imaginable.
  
  

Windows Help and Support

• All versions of Windows have a built-in help feature that does not require the Internet. On most versions of Windows, you can access it by clicking the "Start" menu and then selecting "Help and Support." This knowledge base is easy to search and provides assistance on a wide range on topics, including how to use Windows, setting up networks, using printers and more.
  
  Older versions of Windows contain a program called Windows Help (WinHlp32.exe) for viewing help files with the .hlp extension. Software providers include these files with their programs to assist users. Those running Windows Vista, Windows 7 or Windows Server 2008 need to download the program from WIndows Update to view .hlp files.
  
  

Remote Assistance

• Remote Assistance lets someone help you from across the world.computer problems image by kuhar from Fotolia.com
  
  Windows XP, Windows Server 2003, Windows Vista and Windows 7 contain a feature called Remote Assistance that allows someone on another computer to manually take control of your system through the Internet. This help tool is great if you need help using a new piece of software or cannot perform a difficult system-administration task on your own.
  
  

Online Tools

• The Internet has a variety of help tools.adress bar image by Wiktor Osiecki from Fotolia.com
  
  Microsoft has a number of online resources for Windows users that provide help on a wider range of topics than Windows Help and Support. Examples include Microsoft Support, Microsoft TechNet for IT professionals and Microsoft Answers.