- 1). Check the cable connection to your television. They use a similar connection so if your television and Internet are both not working, then the problem likely resides with your cable provider. If your TV cable is working fine and the Internet isn't, the problem is likely with your modem or computer.
- 2). Reset the modem. If the modem has a reset button on it, press it. Wait one or two minutes and then check to see if you now have Internet access. If not, continue to step 3. .
- 3). Disconnect the power to the modem. Do this by physically pulling the plug from the wall outlet, not just turning an on/off switch. Wait one minute and then plug the modem back in the electrical outlet. This could clear up any issues with the modem, unless the modem itself is defective.
- 4). Inspect all your connections to make sure everything is plugged in properly and that the wires and connections are in good shape and not bent or melted. Disconnect the cable connection to the modem. Look in the end of the cable wire and verify that there is a thin center wire in the cable that protrudes at least as far as to the outer connector's rim. Reinsert the cable connector and screw it securely to the modem. Disconnect the eithernet plug from the modem and the computer, and then reconnect them and listen for the "snap" sound to indicated they are securely attached.
- 5). Check your modem drivers to make sure that they are current. If the drivers are older or corrupted, you could experience slow-down or connection problems.
- 6). Uninstall any recent equipment or programs from your computer, especially if your Internet connection problems started soon after such an installation. Recent additions to your system may be interfering. Removing them and restarting the computer could restore functionality to the cable connection and then you can attempt to reinstall any new programs or hardware.
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