- 1). Check your Internet connection to make sure you're still connected. Sometimes the Internet service you use can experience short outages. Restart your router by unplugging it and then plugging it back in. Wait for all of the lights to turn green. Restart the computer if you're still having problems.
- 2). Try logging into your Smartzone email client by visiting "xfinity.comcast.net/smartzone/" and clicking on the "Sign in Right Now" link on the right-hand side of the screen. Make sure your caps lock is turned off as the password is case-sensitive. If an error comes back saying wrong email address or password, you can move on to the next step.
- 3). Visit the forgotten password page by going to the Comcast homepage, clicking on the "Email" button at the top of the screen and then clicking on the "Password" link under where you'd normally enter your login information. Fill out your Comcast email address or ID and the security code on the next page to reset your password.
- 4). Check Comcast's "Help" area by clicking on the "Help" tab at the top of the screen if you're still having problems or if you have other questions pertaining to your Smartzone email account. Use the search field at the top of the page to find the topic you're looking for. Click on the appropriate question to read its solution.
- 5). Contact Comcast by phone if you're still having problems. Give them your name, phone number and mailing address. This will allow them to look up your account so they can see what the issue is with your email account. Answer any questions they may have, such as when you last were able to log on and if it was from home or a public place. They'll be able to help you in restoring your account.