- 1). Call (800) 876-9717, the Proactiv Customer Support Line.
- 2). Say "Customer Service" when the automated system prompts you with why you are calling.
- 3). Give the automated system your Proactiv account number. You will then be placed on hold until the next customer service representative is available.
- 4). Speak with a Proactiv customer service representative and tell him you would like to cancel your Proactiv membership and stop future shipments/billing.
- 5). Write down the confirmation number the customer service representative will give you at the end of call on a piece of paper. Keep this number in case you need to call Proactiv Solutions again about a future shipment you have received and shouldn't have.
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