Help desk, as the name suggests, is to facilitate the external people coming across the office and supporting the internal employees for a variety of functions.
These are primarily the technicians who render quality support for the gamut of tasks encompassing software, hardware, e-mail and internet, etc.
Customer service is their prime responsibility.
Thus, it is a job of greater importance that requires sharp acumen as well as a number of salient traits.
In order to crack a help desk interview some frequently asked questions are discussed below; 1.
Brief yourself? This is the very first question asked to you that works as an icebreaker.
Think well and plan properly to give a crisp and precise answer in a factual manner.
Do not include your family details until you are asked to do so.
2.
What are the best assets or Strengths that you have? You should try to answer this question in a very influential and effective manner because this will help the interviewer to know the value addition that you can give to the team.
Speak out the qualities and the positive traits that you have.
3.
What qualities do you think that the job will entail? You need to give a firm and convincing answer to the interviewer.
The job is all about the help desk management where in you need to render the variety of services such as troubleshooting, repairing, installing, tracking and offering customer services to the external as well as internal people.
4.
What technical skills you have? Here you need to quote your technical qualification like IT skills that you have gained.
You need to have the supporting documents pertaining to your qualification but this should be different from your educational qualifications.
5.
What challenges do you think that the job will through on you? You need to tell the real pressure and the expectations that the team will have for you and how you have planned to cope up with the great deal of pressure.
6.
Why do you think that we should hire you? Show the practical experience that you have justifying that you can turn out to be a skilled help desk professional.
Discuss the positive approach and difficulty facing attitude that you have.
Ensure that you will serve the organization with great dedication.
Above listed questions are some frequently asked ones that you need to know if you have to face a help desk interview.
So be prepared and here is a big "all the best" for you.