- 1). Navigate to the Windows Live Help Center (see References), and click "Get help with a forgotten password."
- 2). Select "I forgot my password," and click the "Reset your password" link.
- 3). Type your Windows Live user name (you@domain.com), and decipher the captcha. Type the captcha in the "Characters" box, and click "Next."
- 4). Log in to the alternate email address you provided when you signed up for Windows Live. Look for the reset link sent by Windows Live. If you cannot access this email, you must wait 24 hours for more password recovery options.
- 5). Answer your secret question if you did not provide an alternate email address. Click "Next," and type your new password to complete the reset.
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