- 1). Find the factory repair flat rate, if your GPS unit is no longer covered under the warranty. Go to the "Out of Warranty" repair page on the Garmin website. Choose Nuvi 1690 from the drop-down menu located in the center of the screen. The price will appear in the box below.
- 2). Call Garmin technical services to receive a return material authorization (RMA) number. You will need to describe the problem prior to getting the authorization number. You can also email tech services if you prefer.
- 3). Pack the Nuvi 1690 in a secure package. Include the receipt if your unit is still under warranty. Garmin GPS units purchased in online auctions are not eligible for warranty service. A sales receipt from the original retailer is required for the warranty.
- 4). Print the RMA tracking number on your envelope. It should be put on the third line, directly below the street address. You will also be given a dock number, which needs to be printed below the RMA number, on the fourth line. The address should appear as follows:
Garmin International
1200 E. 151st Street
RMA Number: (insert your RMA number here)
Dock Door (insert the dock number here)
Olathe, KS 66062 USA
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