Order fulfilment is a common and time-consuming process that provides the foundations for businesses around the world, which is why many rely on fulfilment services.
Handling product enquiries, providing price quotes, processing orders, filling and shipping orders, and following up with invoices in a timely manner are essential to ensuring return customers and a profitable business.
However, most businesses are not well equipped with the experienced staff and warehouse necessary to handle fulfilment as efficiently as possible.
Fulfilment services specialise in storing stock of all varieties, filling, and shipping orders out on another company's behalf.
Fulfilment services are streamlined customer service, warehouse storage, and shipping machines.
They provide an invaluable outsourcing option for businesses looking to save both time and money without sacrificing product or service quality.
How to choose a Fulfilment Service Choosing a fulfilment company can be difficult due to the number and variety of options currently available.
As a business begins the transition from in-house fulfilment to a fulfilment service, there are a few key details to consider: 1.
Business Knowledge and Personalisation Always choose a fulfilment company willing to dedicate employees strictly to your company.
This will result in knowledgeable individuals fielding phone calls and handling product inquiry - customers will appreciate their focus and have a more positive experience.
2.
Storage Capability Finding a warehouse that is best suited for your stock is critical.
A fulfilment service should offer a variety of storage options including flowrack, pallets, and binning.
A warehouse that offers this kind of diversity utilises space better, lowering storage costs.
Additionally, the diversity allows for shifts in your company's stock without the need to switch fulfilment services.
3.
Handling of Reports and Accountability A fulfilment company should cater to your company's needs above all else.
By generating and submitting daily reports, the service gives the company full control - stock levels, order numbers and quantities, as well as tracking shipping data help to keep the business in-the-know and better able to serve their customers.
Hiring a fulfilment company is an act of trust, as the service takes on an immense responsibility to customer service and satisfaction.
Finding a fulfilment service that is accommodating and willing to work with your company as it grows will ensure a positive partnership and continued success.