Your outbound call center will only be as good as the provider that you elect to manage it. Thats why being careful and conducting the proper due diligence beforehand is a critical component in securing the best outbound call center. But what do you look for in this quest, and how do you know that you are getting a premium outbound call center?

Request References from Provider
A good first step would be to request references from clients of any existing outbound call center that you are considering using. By doing so, you can more easily understand how they were able to deliver and meet or exceed the expectations of existing as well as former clients. This should be a part of your due diligence process before deciding on a provider.

Ask to Hear Reps Voices
Another important step is found in asking for recordings of reps voices. The best outbound call center will offer you these to show you that the reps are fluent in soft spoken English. Do not overlook this key step; you want to know that customers and prospective customers can easily communicate with the reps at the outbound call center.

Review Quality Assurance Protocols
Ask to see the quality assurance protocols that the outbound call center has in place. This is a mandatory function for all call centers. A good call center will happily demonstrate their stringent quality assurance policy. A good quality assurance policy ensures that the quality of service is unwavering at all times.

Avoid Round-off Billing
An unethical, yet common, practice with some outbound call center services is that they charge you on round-off billing. This misleading practice can cost you a ton of money for minutes that you never really used. Ensure that you opt for an outbound call center that does not use this deceptive billing practice.

Insist Upon Dedicated Project Managers
Who will be keeping you up to date? Where will you be getting your weekly reports from? How do you submit feedback, request changes and communicate with your outbound call center? The simple solution is a dedicated project manager. The most elite outbound call center providers assign you a dedicated project manager so you are in the loop at all times regarding your ongoing projects.

Consider History of Provider
Lastly, consider the providers history. Have they served similar campaigns? How long have they been in business? Are they a reputable provider? Can they effectively administer your campaign? These are all important questions to ask of any outbound call center before hiring them.