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A look at the subject of outsourcing contact centres and why with the right service customer relationships can actually be improved. Additionally some of the general benefits of outsourcing are discussed.
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More and more companies engage themselves in outsourcing complex business functions to service providers offshore. This activity has become a trend that causes debates in western countries particularly in the U.S where majority of companies are involved in offshore outsourcing. The positive and nega
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In today's competitive environment outsourcing has become crucial to cut on the costs for an organization and to focus on its core business activities. Outsourcing has helped the offshore companies to save roughly about 60 to 70 percent and to utilize the same in other core business functions.
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