Commercial Insurance Basics

• Commercial insurance training must begin with the basics. A definition of agent and broker responsibilities needs to be included in your training program. Training about the insurance industry and differences between commercial and personal insurance coverages must also be discussed. Modules on the benefits and features of insurance coverage and types is also necessary for your training program. Online and classroom training is available, and vendors also offer many training options. Most insurance companies also provide training programs for agents selling commercial insurance.
  
  

Types of Coverage

• The types of coverage offered by commercial lines insurance agents must also be included in your training program. Modules that discuss property, liability and workers compensation insurances are important for your training program. Insurances required by different industries must also be included in your training program. Business auto and crime policies, and their uses must also be integral modules in your training program. Learning how to package insurance coverages for specific business needs is important and needs to be included in your training program.
  
  

Rules, Regulations And Ethics

• Insurance rules and regulations, as well as ethics training, must be an important part of your commercial lines insurance training. Understanding the complexity all state, federal and applicable local regulations must be trained and completely understood. A detailed topic on insurance ethics and guidelines must also be included in your training program. Training must focus on how to maintain compliance with all applicable laws and how to professionally maintain total compliance while selling commercial lines insurance.
  
  

Customer Service Skills

• Customer service training begins with a definition of what good customer service is and how to provide it. Training must focus on customer handling skills, providing excellent customer service and how to maintain a good relationship with all customers and clients. Creating a plan for how to exceed customer expectations is also an important module in your training program. How to resolve customer complaints, and solve problems and concerns must also be included in all training programs.