Over and above the complete ecommerce shopping cart solution, it's time to boost up your live chat interaction.

Here are some tips to do it successfully:

Trigger Live Chat
With so many predictive models and algorithms, it is also easy to predict that when a customer actually requires Live Chat support. Provide a Live Chat trigger as a welcome only when required. This will come as an element of surprise and invite more customers to chat. Trigger Live Chat at some very specific moments.

Get local
English is recognized as a global language, but going local is the key to success for any e-commerce store. Go local and provide a Live Chat pop-up in the language that the visitor understands. Track the visitor's presence so that you don't open up a Live Chat in English only as many countries don't yet understand English even today!

Video Chat
Video Chat is all time favorite for many customers. It's always great to attach a face to the conversation. It increases the engagement and interaction. Provide them text and audio option while playing the Video Chat. Customers need not open up and show their videos and yet check out the customer support person making the conversation comfortable. Such a chat is beneficial when you implement complete ecommerce shopping cart solution.

Differently Able Chat
This option is surely not very popular, but in near times companies will focus on providing Live Chat options for the differently able people, especially those who are deaf and dump. Text chat Is a good options, but apart from that a live translator that helps them explain the details of the product and at the same time resolve the queries in the language they understand creates a lot of value into the bargain.

How can you utilize Live Chat effectively?
Live Chat can be used effectively in multiple ways. Through all of the above points you can help a customer or a prospect to select the right kind of product. You can consult them online on what suits them best and how choosing a particular product will help them resolve their issues closely compared to other products off the shelf. Apart from providing them a complete ecommerce shopping cart solution, you can also help them select the items in the cart, select the right pricing option and explaining them the various modes of payment. Live Chat can also be utilized to help customers understand the FAB's of the products and the terms and conditions pertaining to the after sales service.

Wrapping it all up, the above points are some of the best ways to utilize the Live Chat effectively.  It adds more personal touch, instigates users for an interaction, launches warm conversation most of the times and last but not the least step up your bottom lines.