InFocus: The Virtual Classroom - By Caryl Bohach

In addition to automating course dissemination, the learning management system (LMS) provides data on the number of employees attending courses, and the length of time it takes those employees to complete each course. "We're transitioning to building a more robust structure that will show, by associate, their required courses, ones they've completed and to what proficiency," says Zahn. "We want to provide district managers with a snapshot of their region." In the future, Toys 'R' Us plans to use the learning management system to trigger annual registration and better monitor OSHA compliance and gaps, which are being tracked through paper. Zahn is optimistic about the system's continued success: "We've had a lot of positive feedback from managers and associates who say the system improves product knowledge and customer-service skills."

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