This checklist will help all eBay beginners to run your business smoothly & make consistent income.
Know everything about your product - Run a search on the internet about the product that you are going to sell, record down all the relevant information.
You must know inside out about your product.
Customers like to deal with expert.
As a result you will make more money on eBay.
Always monitor your competitors - Go to eBay "Completed Listings" and check out on your competitors.
What are their starting & closing bids? What kind of guarantees do they provide? What are their return policies? What kind of bonuses are they offering? Look for ways to add value to your product.
Get some sharp and clear pictures for all your auction listings - Invest in a good quality digital camera.
Take photos below the sunlight.
Make sure the contrast between your product and background is good.
It might spend some time eventually, but it will payoff in the long run.
Contact your customers constantly - Is a good practice to email your buyers after they won your auction.
Example, "Thank you for buying from me, it is our great pleasure to serve you".
Follow up next day with this, "Thank you for your fast payment, I have shipped your item by today".
Good follow ups will end up with more repeat sales.
Reply your customer's email daily - Usually your potential buyers expect an answer within 24 hours.
Slow respond to email will make them go away or buy from your competitors.
Delay answering email also means that you are not professional.
It will kill your business in the long run.
Include all detailed information into your description - Please do not worry that your description is too long and your potential buyer will not read it.
If your buyer can't find enough information to make a purchase decision, he will buy from your competitors.
Professional packing before shipping - Professional packing is very crucial for repeat business.
Use appropriate sized envelopes or parcels; wrap the item in bubble wrap to stop it from getting damaged; print labels instead of hand-writing addresses.
Follow up after shipping - Follow up with an email a few days after you have posted an item, saying "Is everything alright with your purchase? I hope you have received it and it was as your expectation.
" Always help your customers, not take their money and run.
Genuine and honest customer service - Good customer service will help you to build your eBay feedback very fast.
This is one of the ways to build up your reputation as a professional eBay seller.
Higher reputation will lead to higher sales.